What is DoorDash and how does this food delivery service work?

don’t you know yet what is doordash? Similar to UberEats, this app founded in 2013 in San Francisco allows you to order food from nearby restaurant partners. In addition, it allows people to sign up to become food deliverers (or “Dashers”) and also has a long list of partner restaurants.

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DoorDash is America’s most popular app-based food delivery service, ahead of Uber Eats and GrubHub. If in 2019 it served 35 percent of the market, in 2021 it expanded its participation to 55 percent. So if you haven’t tried the app yet, this article will explain what it is and how to use it, whether you want to place an order or work as a delivery person.

for diners

Are you hungry? Well, the first step to using DoorDash is to download the app from the Apple App Store or from Google Play Store. Keep in mind though that DoorDash is currently only available in the United States, Canada, and Australia.

Paso 1: Once downloaded to your iOS or Android smartphone, you need to open the app and start signing up for a customer account. To do this, you must provide basic personal information, such as your name, physical address, email address and telephone number. If you want, you can register through Facebook or Google. You also have to create a password, which you should carefully write down afterwards.

Paso 2: Once registered, you can start ordering food. You can do this by navigating the main page of the DoorDash app, or you can tap the search icon at the bottom of the screen to type in a restaurant name or access a specific category of food. Knowing your address, Doordash can offer local deals, past deals, and faster delivery options, along with all the options available on all restaurants. Estimated delivery times, rates, and ratings are displayed for each restaurant. If a restaurant is grayed out, that means it’s closed and not available for delivery.

Paso 3: If you choose a restaurant, it will take you to the menu page for that establishment. Here, you can access specific food proposals or different categories (for example, “most popular orders”). Once you have selected a dish, you will arrive at a screen that will allow you to add extras or request substitution of ingredients. It also allows you to change the quantity of the order. Once you have made the desired changes, you can touch the button add to order at the bottom of the screen.

Paso 4: After ordering your first meal, you can add additional foods by tapping the button To close at the top of the screen (it looks like an X). If you want to place your order, you must touch the button View Basket. Here you can see the dishes you have selected and also the total price of your order. If you’re ready to pay, select the tab Continue.

Paso 5: if this is your first time, it will ask you to select the payment method. You can choose between Apple Pay or Google Pay (depending on your smartphone) or you can choose between Credit or debit card. If you choose this last option, it will ask you to enter your card information (if you have not registered it before). tap on Keep after entering the correct information. The payment process is automatic afterwards, so you don’t have to worry about doing it again unless you want to change the payment methods.

Paso 6: You will then arrive at the payment page. Double check your address details and add delivery instructions (such as what to do if no one answers the door). Also, check all the fees: DoorDash will split them based on the cost of the meal, cost of delivery, and the tip you pay the driver. The latter is usually set between $4 to $6, depending on various factors, but can be adjusted. Finally touch Make an order.

Paso 7: DoorDash will now give you a progress bar showing when your order is picked up, on its way, and delivered, indicating how many minutes it should take. It includes a map showing the pickup restaurant, the driver’s position and your location. Drivers can text or call you to let you know about menu changes or other relevant information. After delivery, you will need to rate the Dasher and the restaurant.

From there, it will show you a map detailing where your order is and when it is likely to arrive. After the delivery, you can leave reviews for both the delivery person (the ‘Dasher’) and the restaurant.

DoorDash DashPass Subscription

Users also have the option to sign up for DashPass, a subscription service for frequent users. DashPass allows you to save money in different ways, but with a monthly fee of $10.

The service includes benefits like zero delivery fees for orders over $12 (the exact amount may vary, but is usually between $10 and $15).

Not all restaurants participate in DashPass savings, but it’s quite common, especially for larger chains.

Subscribers also get priority customer support and special promotions for local restaurants. Offers may also change over time.

There is no contract for DashPass – you can sign up and cancel anytime you want. DoorDash estimates that it pays for itself if you place three large orders per month. A simple two-course order is typically over $12 at most places, so it’s not hard to turn it on.

DashMart

DashMart is an additional service that DoorDash provides beyond basic food delivery. With DashMart, you can order food ingredients, basic medications, hygiene supplies, and a variety of pet supplies for fast delivery too. DoorDash has partnered with companies like Walgreens, 7-Eleven, CVS, Wawa, Pet-Smart and others to make this available. The key value offering here is delivery speed, which is designed to be around 30 minutes, like their food delivery service.

For Drivers (aka ‘Dashers’)

For anyone looking to become a Dasher, the DoorDash registration process is relatively straightforward. You have to sign up through the page company website. You have to enter your email address, phone number and zip code. More importantly, you must also fill out a background check, which requires information such as your date of birth, social security number, and vehicle type.

Once you’ve done this, you’ll need to wait while DoorDash verifies your details and approves your request. It almost goes without saying, but you have to be at least 18 years old, have a valid driver’s license, valid insurance, and a clean driving record. To be a delivery man you can use any vehicle suitable for the road.

Once your request has been accepted, you can log into the DoorDash app to check if pickups and deliveries are available. Once you have accepted an order, you will need to arrive at the restaurant just before the scheduled pick-up time. You’ll then use the app to confirm your arrival at the restaurant, and you’ll also need to check each item in your order. Then you drive to the customer’s address.

Additionally, Dashers should note that they may potentially qualify for DoorDash Drive, a service that pays more and handles large catering orders. It’s reserved for the highest-rated drivers, with Dashers needing to complete a minimum of 100 deliveries, with an average customer rating of 4.8 and a 90 percent completion rate.

for restaurants

Once again, restaurants that want to sign up to make their food accessible to DoorDash users must go to company website and apply to become a partner. You don’t have to run a big national chain to sign up, so if you’re a local restaurant it’s also worth considering.

When you sign up, you not only provide your restaurant’s name, address, and number, but you also choose how to receive orders. For example, the Tablet plan currently costs $6 per week, while the Tablet and Printer plan costs $9.15. Also, it’s worth noting that DoorDash’s commission rate is currently 30 percent on the value of orders placed through DoorDash. It’s a hefty percentage, but DoorDash claims restaurants can increase takeout sales by 50 percent using the app.

DoorDash FAQ

by Dash
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Can a customer request a specific driver?

At this time, the app does not allow customers to choose a driver. When an order has been placed, the process is automated and drivers are assigned according to internal rules. For example, those who are close to the customer’s address will be prioritized, while those who are not close will only be able to see the order if no one is available. Other factors, such as ratings, also influence which drivers see the order first, thus creating a specific organization system. So for now, customers cannot influence this process.

Can I block a DoorDash driver?

Customers can’t really choose or block drivers, but they can prevent deliveries from a specific driver. If you had problems with one in particular, you can contact customer support and they may block it internally from delivering to your address. This doesn’t mean the driver will stop working for DoorDash, but they may not be able to deliver to your home again.

Can I order anything on DoorDash?

DoorDash offers a wide variety of restaurants for customers to choose from. You can enter your location in the app and discover new and popular restaurants nearby. As a customer, you can choose to order anything from these restaurants, based on availability. You can order a single dish, combine several, or even order groceries.

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