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Currently there are several alternatives if you want to measure the speed you are receiving at that time from your connection, there are web and mobile applications available on the internet, which are also mostly free to access.
Among the platforms you can go to to do this process are Ookla, Fast.com, SpeedCheck, V-SPEED Speed Test, Speakeasy, SpeedChecker, Internet Speed Meter Lite, Meteor, Speed Indicator, entre otros.
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Also keep in mind that not all plans promise the same upload and download speeds, so this may vary depending on what they offer you in the plan. These platforms show you in detail what speeds you are having on each of these components, as well as the connection latency, which refers to how long the network takes to transmit the data, the lower the latency, the better.
In the contract that you acquire with the internet operator, you have to specify what the contracted speed is, what is the maximum capacity that you can receive according to the plan.
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This works like this because when it comes to installing infrastructure or selling services, operators maintain a projection of network traffic to know how much fiber is required in a building, complex or neighborhood. That is, the fiber that reaches your apartment goes through the same cable that is located inside the building.
If there are failures in the connection, the person has the right to use the service channels made available by the operators and notify the problems in the speed of the plan.
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In the event that the user does not receive a satisfactory response from the company that provides the internet service, they can go to the Superintendence of Industry and Commerce (SIC), which is the entity in charge of supervising telecommunications companies.
The company has a term of 15 working days to deal with the requests, complaints and replacement resources presented by the users. In the event that the operator does not respond to this request, positive administrative silence is applied, in which the claim is resolved favorably for the user.
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Once this step is completed, the operators have a period of 72 hours to make the decision in favor of the user effective.
People can file their complaint through electronic channels on the SIC page servicioslinea.sic.gov.co/servilinea/PQRSF2 already on the phone line 018000910165.
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